Q & A
Last updated
Last updated
1. Why can’t I log into the game? Answer: Please check the following steps
Ensure your internet connection is stable.
Verify that your login credentials are correct.
Check if you’re using the latest version of the game (visible in the bottom right corner of the in-game screen).
If the issue persists, take screenshots and provide us with your username, in-game UID, and detailed information about the problem, then send it to
2. I made a payment but didn’t receive Diamonds or Gacha Coins. What should I do? Answer: Please provide the following information to our support team via
Transaction details
Account information (username, UID)
Screenshots of the missing in-game items and the time the issue occurred
3. How can I purchase Gacha Coins? Answer: You can purchase Gacha Coins through $KAIA. Currently, the prices are as follows:
$0.99 (the amount of $KAIA will be calculated based on the exchange rate at the time of payment) to receive 1 Gacha Coins
$9.99 (the amount of $KAIA will be calculated based on the exchange rate at the time of payment) to receive 10 Gacha Coins
4. I didn’t receive my leaderboard rewards. What should I do? Answer: Rewards are distributed within 3–5 days after the event ends, depending on the event's scale.
If you still haven’t received your rewards after this period, please contact our support team for assistance.
5. How can I speed up farming $METO? Answer: You can increase your $METO farming efficiency by:
Upgrading items in your room
Expanding your room
Owning NFTs, OG items, and Cat Skins items
6. Can I earn $METO while offline?
Answer: Yes, you can still earn $METO while offline. However, if your storage becomes full, farming will stop until you clear space.